Setting up your Freshdesk Action

The specified task in Freshdesk will be updated as per your instructions each time this is triggered.

1. Once you test your Trigger data, you need to select an action app to use with the Trigger.
2. To add this action app to your , click on the “add service” button.

3. Select “Freshdesk” as your Action app from the list of .
4. Connect your Freshdesk account to Rapidomize and authorize Rapidomize to access your Freshdesk account.
5. Follow Guidance on setting up Freshdesk to work with Rapidomize. Once connected, press select key to select your Freshdesk account.
6. Select the “Action” by clicking on “Update a task” icon.

7. Select the particular workspace.
8. Select the project in which the task needs to be updated.
9. Select the task that needs to be updated within the project.
10. Write the name of the task.
11. You can also enter any other notes that is required.
12. Select the Assignee for that task.

13. Test your action by clicking on “Test / Get Sample Data”.
14. Save your by clicking on “Save ”.
15. You will get a card entry in “Intelligent Connected Apps page”.
16. To activate the , turn ON the “Run” toggle slider.
17. Click on “Status” icon on the card to see the status of your from the Dashboard.
18. Once you activated your , it will run according to the specified schedule.