How to set up Freshdesk on Rapidomize

  1. To use Freshdesk with Rapidomize, you must connect your Freshdesk account to Rapidomize. If you already have an account with Freshdesk, you can use it. If not, you need to create an account with Freshdesk.

  2. Once you select Freshdesk app from the list of ICApps, authorize Rapidomize to access your Freshdesk account.


  1. Provide your Freshdesk API key and API URL by logging in to your freshdesk account and following the given instructions.

  2. Click “Authorize” to allow Rapidomize access your Freshdesk account.


  1. Full edit permission is required for create/update actions. You will only need “view only” permission for triggers and data retrievals.

  2. Once Rapidomize is connected to your Freshdesk account, you can proceed with your ICApp creation.

Tip: Whenever you want to select data values from previous steps, click select data button button in our workflow.

Setting up your Freshdesk Trigger

When an event occurs on a task or project

Setting up your Freshdesk Action

Update a task

Last modified March 2, 2022